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Emergency Dept. Client Service Rep., PIH Health Good Samaritan Hospital; Los Angeles, Per diem, Variable shift

Job ID 12080-977 Date posted 06/09/2021

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.

The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.



Performs registration functions by obtaining complete patient demographics and financial information. Accurately inputs data into the hospital computer system. Interacts with co-workers, patients, family members, physicians, physicians office, and other hospital departments. Provides complete and accurate information in compliance with JCAHO requirements. Secures patient accounts by performing insurance verification and eligibility through appropriate payors and websites insuring proper documentation of patient activities. Applies good verbal and non-verbal skills to achieve service goals of customer satisfaction and positive work environment. Other functions as assigned to assist in the effective and efficient operation of the Emergency Department.


Required Skills

  • Excellent customer service skills
  • Strong verbal and written communication skills
  • Critical thinking skills
  • Problem solving skills
  • Medical Terminology
  • Computer skills
  • Team skills
  • Knowledge of EMTALA guidelines
  • NRC Picker
  • HIPPA guidelines
  • JCAHO standards

Required Experience

  • LA City Fire Card within 6 months of employment
  • High School graduate or GED required
  • Current Basic Life Support (BLS) certification for Healthcare Providers sponsored by the American Heart Association. 
  • CPI within 3 months of employment
  • Minimum 2 years hospital/and or clinic registration or related experience required

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

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