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Front Office Representative II

Apply Now Hospital Name PIH Health Physicians (PHP) Location Whittier, California Job Type Full-Time/Regular Job ID 20242-977 Date posted 09/06/2023

The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters; works closely with Office Manager and other members of the front office team to trouble-shoot and resolve problems, maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit or follow us on Facebook, Twitter, or Instagram.

Required Skills

  • Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
  • Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems).
  • Demonstrates good telephone management skills.
  • Knowledge of ICD-9 CM and CPT coding systems.
  • Good organizational skills.
  • Ability to identify and solve problems.
  • Demonstrates good communication skills, bilingual helpful.

Required Experience


  • Formal training will be indicated by a high school diploma or equivalent;
  • Must  have knowledge of insurance, HMO procedures and medical terminology;
  • Experience with ICD-9 CM and CPT coding systems;
  • Ability to maintain composure & balance multiple priorities in a fast-paced environment.


  • Minimum 2 years front office & medical billing experience in a lead position

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

12462 Putnam Street



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PIH Health is aware of a scam involving cybercriminals using the PIH Health logo and likeness in fake job posting. PIH Health will never request banking information, or any other financial information from job candidates. If you are suspicious of a PIH Health job postings on any online recruitment site please contact the PIH Health Human Resources Department at 562.698.0811, Ext. 12483 to verify the legitimacy of the job posting. You can also file a report with the FBI’s Internet Crime Complaint Center at