Communication Resource clerk, Evenings
Apply Now Hospital Name PIH Health Whittier Hospital Location Whittier, California Job Type Full-Time/Regular Job ID 28253The Communication Resources Clerk reports directly to the Communication Resources Manager.He/she performs all duties and responsibilities associated with answering and extending calls to the various departments of the Enterprise as well as to patients and physicians; initiates responses to all hospital codes and alarms; performs overhead pages; Initiates On-Call Scheduling calls providing documentation on all calls, for EA program. Provides Exchange services for 5 PIH Physician offices.Will also provide limited Audiovisual/Conference Center, Translation devices and Vocera support.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
Knowledge, Skills and Abilities |
KSAs |
Critical thinking and problem-solving skills to identify and resolve problems in a timely manner |
Considerable knowledge about the hospital, the medical staff, the integrated delivery system, the Community and the sources of information relevant to this data |
Ability to communicate effectively, actively listens and always follows appropriate channels of communication, excellent organizational skills, strong interpersonal skills |
Uses time efficiently, able to deal with frequent change or unexpected events, must be able to handle multiple tasks with interruption |
Good memory, pleasant voice; knowledge and ability to perform tasks with Microsoft office software (Work, Excel, Outlook, PowerPoint, Access, etc.) |
Spanish/Chinese bilingual preferred |
Talking or hearing essential to communicate with patients and staff. |
Good communication skills; read, speaks, and writes English fluently. |
Bilingual skills preferred. |
Required Experience
Licenses and Certifications | ||||||
Licenses/Certifications | Licenses/Certification Details | Time Frame | Required/ | |||
Must obtain LA City Fire Card within 6 months of employment (PHGSH Only) | within 6 months | Required | ||||
Education | ||||||
Education Level | Education Details | Required/ | ||||
High School | Successful completion of high school education or GED | Preferred | ||||
Work Experience | |||
Experience | Experience Details | Required/ | |
6 months | one-year computerized console experience and general office skills | Required | |
Previous hospital/healthcare experience | Preferred | ||
Experience on a Switchboard or in a Customer Service or Administrative environment | Preferred | ||
Address
12401 Washington Blvd.
Shift
Evening