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FRONT OFFICE REPRESENTATIVE I ENT CLINIC (DOWNEY)

Job ID 9566-977 Date posted 07/07/2020

PIH Health is a nonprofit regional healthcare delivery network founded over 50 years ago. Our two campuses including a 548-bed facility in Whittier and a 199-bed facility in Downey, help to provide services to approximately 1.5 million residents in Los Angeles, Orange County and the greater San Gabriel Valley.

The Front Office Representative I works under general supervision to perform various front office duties in the medical office setting to ensure efficient operations and patient satisfaction; works closely with Medical Director and Residency Training Program Office Manager to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, physicians, residents and fellow employees.


Required Skills

  1. Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
  2. Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems).
  3. Demonstrates good telephone management skills.
  4. Knowledge of Medical Insurance
  5. Good organizational skills.
  6. Ability to identify and solve problems.
  7. Demonstrates good communication skills, bilingual in English and Spanish preferred.

Required Experience

  1. Formal training will be indicated by a high school diploma or equivalent;
  2. Must have a minimum of one (1) year of experience performing front office duties in a medical office setting to include telephone management and charge entry experience;
  3. Knowledge of ICD-9 CM and CPT coding systems helpful but not required;
  4. Computer data entry skills;
  5. Ability to maintain composure when confronted with fast-paced situations.

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

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