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Substance Use Navigator (SUN), PIH Health Hospital Downey; Care Management; Full-time, days

Apply Now Hospital Name PIH Health Downey Hospital Location Downey, California Job Type Full-Time/Regular Job ID 16709 - 977 Date posted 07/20/2022

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.

The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit or follow us on Facebook, Twitter, or Instagram.

The navigator is a care coordinator and an integral team member of a statewide initiative to improve access to Medication for Opioid Use Disorder (MOUD). Navigators conduct initial brief assessments, introduce patients to MOUD programs and services, expedite appointments at MOUD-capable clinics, serve as the primary coach for their clients, and maintain ongoing contact with their panel. They also assist with access to other services such as financial counseling, primary care, mental health services, social services, and residential treatment facilities.

Required Skills

  • Demonstrated skill in patient brief assessment and linkage to MOUD clinics.
  • Strong communication skills, verbal, non-verbal, written and oral.
  • Nonjudgmental, energetic, positive approach to assisting patients with Substance Use Disorder (SUD)
  • Understanding of SUD as a medical condition and the role of MOUD in treatment and harm reduction. Adherence to an abstinence-based social model that is unsupportive of MOUD is not aligned with the goals of this position.
  • Interest/proficiency in working with individuals recently released from incarceration, homeless individuals and other marginalized populations.
  • Able to interact with patients in a culturally relatable manner. Any additional ability to communicate in languages spoken in local community such as Spanish, Tagalog, Hmong, etc. helpful
  • Preference for applicants with connections to, and reflecting the diversity of, the local community.
  • Respect for patient confidentiality and privacy.
  • Ability to express oneself effectively with excellent written and verbal communication skills including phone etiquette
  • Computer skills with advanced knowledge of Word, Excel, and PowerPoint
  • Resourceful with strong problem solving skills
  • Excellent organization skills with ability to effectively manage task in a fast-paced environment
  • Ability to exhibit teamwork

Required Experience

  • High School Diploma or GED
  • Minimum of 1 year in substance abuse treatment services


  • Proficiency with main-frame and personal computers.
  • Registration or Certification from a recognized certifying organization, agency or board evidencing training or expertise in areas appropriate to substance abuse treatment preferred.

yond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

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  • Administrative, Downey, California, United StatesRemove

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