Surgery Scheduler Coordinator

Performs various clerical tasks, primarily dealing with all surgeries; handles insurance inquiries; performs pre-admission reviews and explains deductible and payments if necessary; schedules surgery time with hospital and schedules physical before surgery date.  This position is identified as the resource for management of the surgery schedule for all providers in the work unit.  Works closely with Office Manager and other members of the front office team to trouble-shoot and resolve problems, maintains positive relationships with patients, family members and other visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute
• Knowledge of computerized practice management systems and other computerized systems (Microsoft office programs and electronic health records systems)
• Demonstrates good telephone management skills
• Knowledge of ICD-9 CM and CPT coding systems
• Good organizational skills
• Ability to identify and solve problems
• Demonstrates excellent communication skills, bilingual helpful

Required Experience

• Formal training will be indicated by a high school diploma or equivalent.
• Minimum 2 years front office experience.
• Experience in surgery scheduling processes preferred.
• Must have knowledge of insurance, HMO procedures & medical terminology; experience with ICD-9CM & CPT coding systems.
• Ability to maintain composure & balance multiple priorities in a fast-paced environment.