Clinic Office Lead, PIH House Clinic Los Angeles, FT Days

The Clinic Office Lead works under the Office Manager to perform various clinic office duties in the medical office setting to ensure efficient operations and patient satisfaction; works closely with Office Manager to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees. The Clinic Lead displays and practices a workstyle that reflects the mission, vision, and values of PIH Health.Participates in the continuous quality improvement process, maintains a working knowledge of departmental standard operating procedures including scheduling and electronic health record documentation.May serve as the office lead when the department Supervisor is out of the office.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.