Patient Registration Representative I

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts.  Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital’s needs are met.   

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required.
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner.
• 1+ year of medical office /hospital/medical billing work experience preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge required.
• Ability to multi-task in a fast and high-pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills 45 and up wpm is required.
• Strong analytical skills, problem solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

Required Experience

• One year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience required.
• High school graduate required or equivalent, evidence of continuing education preferred.
• Medical terminology strongly preferred.
• Insurance and billing experience strongly required.
• Driver's License: ability to travel to off-site locations (Outpatient only)
• Bilingual Spanish or Chinese (Mandarin) preferred.