Clinical Social Worker, Ambulatory Crisis, Full Time

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Clinical Social Worker, MSW Ambulatory – Crisis provides consultation to staff and other health care providers. Serves as liaison between PIH Health and community to integrate services, coordinate care for clients, and enhance relationships through public relations activities.Assesses urgent or high-risk clinical situations and makes appropriate interventions. Assists in coordination with calling a Psychiatric Evaluation Team (PET). Assesses needs for mental health treatment and makes appropriate referrals as needed. Coordinates referral of patient to psychiatrist or other mental health providers. Conducts social work consultation and resource development. Performs case management, coordination, and monitoring of social work service plans in areas of personal, social, or economic resources, conditions, or problems.

The Clinical Social Worker, MSW Ambulatory – Crisis is responsible for additional duties as assigned by the Director, including but not limited to clinical supervision for unlicensed social workers, precepting MSW students, and providing education and training to the healthcare team regarding social work services, behavioral health, palliative care, hospice, end-of-life care, and regulatory requirements.Assists with administration, development, implementation, and evaluation of social work programs and policies. Plans for and participates in development activities to keep abreast of current trends in medical social work. Participates in performance improvement. Implements Quality Improvement processes. Assists with development and implementation of departments annual work-plan. Performs clinical record audits. Maintains educational record and provides evidence of competency. Participates in departmental functions such as staff meetings, staff in-services, and committees, as assigned. Participates in orientation of new personnel.

• Demonstrates skill in patient assessment, intervention, planning, and evaluation.
• Demonstrates initiative, good judgment, and the ability to make decisions independently
• Demonstrates skill in working with patients having planned and unplanned life transitions such as but not limited to diagnosis of chronic and acute illness, death and dying and complex family dynamics.
• Strong communication skills, verbal, non-verbal, written, and oral.
• Knowledge with regulatory agency requirements, legal, policies, and protocol
• Strong critical thinking and problem-solving skills to identify and resolve problems in a timely manner.
• Knowledge of managed care payment requirements and Medi-Cal and Medicare requirements.
• Demonstrates skill in working with chronic care and complex patients including assessing and managing psychosocial aspects of pain, if assigned to Palliative Care.