Director, Supportive Care Services, Full-Time, Days

Post-Acute Care Services provides interdisciplinary, patient-centered care focused on the quality of life, comfort, and support for patients and families after an acute illness, hospitalization, or are facing a serious illness. The leader of this department is responsible for the strategic, operational, and clinical oversight of core services including, social work, spiritual care (chaplaincy), volunteer services, hospice and palliative care admissions.

The Director, Supportive Care Services provides comprehensive leadership and oversight for the coordination and delivery of Palliative Care and Hospice support services across the continuum of care. Ensures integration of psychosocial, spiritual, and supportive care services with clinical operations to deliver high quality, compliant, and compassionate care for both the patients who are recovering from a serious illness and those facing end of life care.

This position is accountable for the direction and performance of social work services, chaplaincy, volunteer programs, and all palliative care and hospice admission functions. This includes ensuring timely and appropriate patient access, effective care transitions, and alignment with regulatory requirements and organizational goals.

This position is responsible for the hospice referral process ensuring timely access to hospice services. In addition, the role is responsible for managing all aspects of the Hospice Volunteer Services and Bereavement Program. Professional relationships will be developed across the organization to establish result-producing relationships with the referral community including physicians, discharge planners, and community partners. The goal will be to establish affiliations with community organizations with the intent focused upon hospice growth and recruiting more volunteers to serve within hospice.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.

The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work ^TM.For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

Required Experience

Required:

• Baccalaureate degree in health care, social work, human services, psychology, or nursing, or related field.
• Volunteer Management experience within healthcare
• Current California driver’s license and automobile insurance

Preferred:

• Master’s degree in social work or healthcare related field