Front Office Representative II

The Front Office Representative II works with the Office Manager and/or Assistant Supervisor to maximize front office efficiency and perform various procedures associated with routine patient encounters; works closely with Office Manager and other members of the front office team to trouble-shoot and resolve problems, maintains positive relationships with patients, family members, visitors, and fellow employees.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Knowledge of computer keyboard and 10 key touch, ability to type at least 40 words per minute.
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems).
• Demonstrates good telephone management skills.
• Knowledge of ICD-9 CM and CPT coding systems.
• Good organizational skills.
• Ability to identify and solve problems.
• Demonstrates good communication skills, bilingual helpful.

Required Experience

Required:

• Formal training will be indicated by a high school diploma or equivalent;
• Must  have knowledge of insurance, HMO procedures and medical terminology;
• Experience with ICD-9 CM and CPT coding systems;
• Ability to maintain composure & balance multiple priorities in a fast-paced environment.

Preferred:

• Minimum 2 years front office & medical billing experience in a lead position