Infusion Center Unit Clerk, Full time, 7am-3:30pm

The Infusion Center Unit Clerk is a patient facing position designed to support the of healthcare providers within the Infusion Center. Serves as the unit’s centralized focus for scheduling, administrations, and communication during assigned shift. Maintains clerical organization within the unit. Participates in a safe, patient-centered care environment with quality patient care delivery, efficient patient flow and effective communication with the healthcare team. Works closely with the Clinical Director, Charge Nurse, Financial Counselor, Schedulers and other members of the nursing team to trouble-shoot, resolve problems and provide administrative support and triage calls. Infusion Center Unit Clerk will work directly with clinic staff and patients to provide information and complete documentation to assure quality of care. Maintains positive relationships with patients, family members and other visitors, and fellow employees.

Required Skills

• Strong knowledge of computers and computerized practice management systems and other computerized systems (Microsoft office programs and electronic health records systems).
• Demonstrates good telephone management skills.
• Excellent organizational skills, strong interpersonal skills
• Must be able to handle multiple tasks with interruption and able to multi-task
• Critical thinking, the ability to identify problems, good solving skills to resolve them in a timely manner
• Use of customer service principles and practices
• Good English communication skills and ability to communicate effectively
• Excellent grammar, punctuation, proofreading, editing and composition skills
• Knowledge of medical/surgical terminology and procedures
• Knowledge of ICD-10 CM and CPT coding systems.
• Demonstrates good communication skills, bilingual helpful.

Required Experience

Required:

• High school diploma or GED
• Must have knowledge of major medical insurance plans
• HMO procedures & medical terminology
• Experience with ICD-10 CM & CPT coding systems
• Ability to maintain composure & balance multiple priorities in a fast-paced environment

Preferred:

• 1-2 years of front office, hospital /healthcare experience in clerical, unit clerking preferred
• Experience in oncology scheduling process