Manager, Epic Revenue Cycle Throughput
Apply Now Hospital Name PIH Health Whittier Hospital Location Whittier, California Job Type Full-Time/Regular Job ID 24937-977This position is 100% onsite
The Manager, Epic Revenue Cycle Throughput oversees the management of the EpicRevenue Cycle Throughput team, with oversight over the following Epic systems: Cadence Registration, Prelude Enterprise Scheduling, Gallery and HIM, Patient Experience (MyChart, Hello World), and Grand Central Patient Flow.This positionis responsible for overseeing the implementation, configuration, support, and optimization of Epic software applications across the healthcare organization. This role will work closely with clinical, administrative, and IT stakeholders to ensure the effective and efficient use of the Epic system to improve patient care, workflow efficiency, and compliance with regulatory standards.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.
Required Skills
Strong understanding of healthcare revenue cycle management, along with registration and scheduling workflows
Strong understanding of patient throughput and tracking
Strong understanding of patient experience and MyChart patient portal
Familiarity with Health Information Management solutions
Proven leadership and team management skills to handle multiple projects and delegate to and direct staff
Strong management skills to oversee daily operations of the Epic application team, including system maintenance, configuration, troubleshooting, and support
Ability to lead the implementation of new Epic modules and upgrades, ensuring timely and successful project completion
Ability to prioritize work efforts and adapt in a fast-paced environment
Ability to provide support to their application analysts, managers must understand the issues and workflows in their area well enough to represent their users' needs to Epic
Ability to set clear expectations for team members, including defining what they should do at each phase of the project
Ability to communicate information clearly and concisely with project leadership and subject matter experts
Collaboration skill to work with clinical and operational leadership to assess needs, translate workflows into Epic functionality, and provide strategic guidance
Demonstrating flexibility with respect to changing end‐user business needs
The ability to gain trust and establish effective relationships with Epic counterparts
The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
Required Experience
Required:
Bachelor’s degree or a license/certification in a clinical specialty
Minimum 4 years of experience will be accepted in lieu of the required degree or diploma
Minimum 5 years’ experience working in an analyst or manager role
Preferred:
Certification in Epic applications
Minimum 3 years of experience working with Epic applications
Minimum 2 years of management experience
Experience in revenue cycle management
Address
12401 Washington Blvd.
Salary
107598.40-177548.80
Shift
Days