Manager, Infrastructure/Telecom

The Manager, Infrastructure/Telecom will be responsible for the planning, development, and implementation of infrastructure and telecom services to meet the organization's business needs. This role will manage the IT infrastructure, architecture design, and telecom teams to ensure the organization’s technology needs are met efficiently and securely. This role involves strategic planning, project management, cybersecurity oversight, and team leadership to support business operations, as well as innovation. The Manager, Infrastructure/Telecom collaborates with stakeholders to align technology initiatives with company goals while ensuring compliance with industry standards and best practices.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Develop and implement IT policies, procedures, and strategic plans to support business objectives.
• Identify opportunities for technological advancements and process improvements.
• Oversee the maintenance, security, and reliability of IT systems, networks, and cloud-based services.
• Ensure high availability and disaster recovery strategies are in place.
• Experience in identifying potential security risks and implementing preventive measures.
• Extensive knowledge of IT infrastructure components including networking, servers, storage, and cloud technologies.
• Adhere to, review, and have strong understanding of cybersecurity policies to facilitate monitoring and protect company data and systems.
• Ensure compliance with industry regulations, data protection laws, and IT security standards.
• Provide necessary information to support regular security audits, risk assessments, and vulnerability testing.
• Familiarity with cybersecurity frameworks and best practices (NIST, ISO 27001).
• Experience with healthcare-specific systems (EMR/EHR, telehealth, etc.) and compliance standards (HIPAA, HITRUST).
• Foster collaboration between IT and other departments to address business needs.
• Exhibits unyielding commitment to providing excellent service to patients, physicians, employees and other stakeholders.

Required Experience

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5 or more years of experience in IT management, infrastructure administration, or a similar role.
• Strong knowledge of IT systems, database management, storage, networking, cloud technologies, and cybersecurity practices.
• Proven leadership skills with experience in team management and IT project execution.
• Excellent problem-solving, communication, and organizational skills.

Preferred:

• Relevant certifications (e.g., ITIL, PMP, CISSP, CCNA, AWS, Microsoft Certified) are a plus.