Patient Safety Outcomes Coordinator, Quality Management, Full Time, Days

The Patient Safety Outcomes Coordinator serves as an advocate for patient safety by developing, implementing, and providing oversight for strategies, programs, and services to minimize risk and prevent patient harm.  The role functions as a primary leader in promoting systems to foster the development of a proactive culture of patient safety.  The Patient Safety Outcomes Coordinator performs clinical investigations and communicates trends and patterns that will facilitate improvement.  Leads or actively participates in performance improvement projects based on performance outcomes, data analyses, regulatory requirements, and/or evidence-based nursing practice standards.  Assesses the educational needs of staff, provides education as appropriate and serves as a clinical resource.  Coordinates the collection, evaluation, and dissemination of performance data relative to specified quality improvement programs within the hospital.  And lastly, coordinates data entry into external data repositories.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Project management
• Problem-solving skills and organization skills.
• Knowledge of continuous quality improvement tools, Plan-Do-Check-Act (PDCA) performance improvement methodology, and techniques.
• Strong interpersonal communication skills, written and verbal.
• Independent performer
• Demonstrate leadership abilities focusing on self-direction/empowerment.
• Ability to engage the multidisciplinary team to find solutions etc.
• Ability to analyze various sources of outcome data.
• Facilitating Root Cause Analysis
• Failure Mode and Effects Analysis
• Conducting safety assessments

Required Experience

Required:

• Current California RN license
• Minimum five years’ experience in acute care setting
• Bachelor's degree in Nursing from an accredited institution
• LA City Fire Card within 6 months of employment

Preferred:

• MSN with emphasis in acute care
• Previous experience with nursing quality improvement/management