Quality Management Coordinator

The QM Coordinator will work very closely with the QM Manager identifying members in need of completing annual initiatives. The QM Coordinator will perform member outreach to support quality of care initiatives. The QM Coordinator will respond to telephone inquiries from members, providers and staff and assist with tracking.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Excellent verbal and written communication skills
• Proficient in Microsoft Word and Excel
• Minimum typing speed of 40 wpm
• Excellent organizational skills

Required Experience

Required:

• High school graduate diploma or equivalent
• Some college
• 2 years or more Customer Service experience

Preferred:

• 2 or more experience in a managed care or health plan setting