Rehab Office Lead, FT Days

The primary responsibilities of the Rehab Office Lead are to coordinate day to day administrative functions under the leadership of the management team and provide input and training in clerical standard work.  Performs audits and assists management in all aspects of patient registration, patient charge entry, insurance verification, in-patient scheduling, out-patient scheduling, reception and copay collection, billing error correction, administrative assistance to rehab management team.  The Rehab Office Lead serves as a role model within the department and throughout the organization always displaying the “Patients First” vision in their performance and decision making. 

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Experience/knowledge of patient registration
• Leadership qualities, ability to serve as a mentor and role model to staff.
• Demonstrated attention to detail.
• Demonstrated ability to communicate effectively and tactfully.
• Good English spelling skills
• Good English reading and comprehension skills
• Ability to follow directions as outlined in policies or given by Management.
• Computer Skills / Typing 45 wpm minimum.
• Ability to utilize all applicable computer programs to assist with administrative coordination activities.
• Ability to multi-task and handle multiple job demands accurately and efficiently.

Required Experience

Required:

• Minimum two years' experience in patient registration
• Minimum two years' experience in medical insurance and rehab authorization process
• Medical terminology or demonstrated proficiency within six months of hire date.
• Telephone experience with good phone etiquette
• High school graduate

Preferred:

• Bilingual skills in Spanish / Chinese preferred.
• Experience in a lead or similar role