Specialty Retail Lead, FT Days

The Specialty Retail Lead is responsible for assisting all store locations with daily operations such as training new volunteers, achieving sales goals, special order coordination, inventory reconciliation, merchandising, all reconciliation, and customer service.  The team lead must have flexible work availability to accommodate all store locations, operations and special events, including weekends and holidays.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong customer service skills
• Works well with others and ability to train staff on process and procedure
• Excellent communication skills both verbally and written, courtesy and tactful when dealing with the public and internal customers at all store locations
• Strong merchandising, inventory and reconciliation skills
• Excellent troubleshooting skills to resolve issues for staff, volunteers and customers as appropriate over the phone and in-person
• Work independently and fast paced
• Problem solver and deal with multiple competing demands

Required Experience

Required:

• High School diploma or G.E.D
• A minimum of 2 years of customer service experience
• Knowledge of POS systems and inventory reconciliation
• Familiar with Excel, Word and PowerPoint
• Flexible schedule, willing to travel to different store locations or multiple locations in one day, including weekends and holidays

Preferred:

• Training in retail customer service.