Supervisor IDS Call Center Ancillary

The IDS Call Center Supervisor reports directly to IDS Call Center Management.  He/She creates a smooth functioning environment through staff leadership, by setting and achieving objectives through interpersonal, interpretive, and technical abilities.  He/she is the liaison between the business units, technology teams and support teams. He/she collaborates with developers and subject matter experts to establish the technical vision and analyzes tradeoffs between usability and performance needs. He/she assists with the operational development, database management, and training.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Strong leadership skills, ability to express both verbally and in written form in a clear, concise manner
• Analytical skills to collect and research data
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Ability to follow up and document key areas of concern
• Ability to efficiently coordinate resources
• Ability to demonstrate accuracy and thoroughness, and exhibit sound and accurate judgment
• Excellent organizational skills
• Strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events; must be able to handle multiple tasks with interruption;
• Proficient in the Microsoft suite of software.

Required Experience

• High School Diploma or G.E.D. is required
• Bachelor’s Degree in healthcare, organization development, or another related field is preferred. 
• Comparable experience will be considered. 
• Previous hospital/healthcare experience is required.